Frequent questions

Need help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 6-7 business days from the time your package arrives to us for a refund to be issued.

Purchasing information

1. How does the shopping cart work?

The shopping cart allows you to select the products of your interest. Once you have chosen your products, you can review them in the cart, validate the total and proceed to the purchase process which may be; Contact us to agree on the payment method or pay directly according to the payment methods that we have enabled.

2. What is the process to make a purchase?

To make a purchase, select the products you want, add them to the shopping cart, and follow the steps to complete the transaction, including choosing your payment method and shipping method.

3. Can I make purchases from anywhere?

Yes, you can access our store and make purchases from anywhere in the world with an Internet connection.

4. How do I contact the seller?

Here you will find the option of WhatsApp (+573150013685), social networks (Instagram: napzzo.col, Facebook: napzzo) or by email ( ). You can contact us directly or send a direct message on any product page to ask questions about your purchase.

5. How are shipping costs calculated?

Shipping costs may vary depending on your location. We usually provide detailed information about shipping costs in the description of your products.

Payment information

1. What methods of payment do you accept?

Accepted payment methods may vary, but we generally include credit cards, debit cards and other online payment systems.

Additionally, deposits can be made to BANCOLOMBIA in current account No: 89500000623 with NIT 900.671.275. Before making any payment, please contact us to verify product availability and size.

2. Can I pay in cash?

Of course, our offices are located in the city of Bogotá, in the La Alquería neighborhood, on Carrera 52, Calle 41A-47 Sur.

3. Do you have payment on delivery?

Unfortunately, we do not offer cash on delivery as a payment option at this time.

Orders and returns

1. What is the return policy?

The return policy may vary depending on the product. We recommend that you review the return policy before making a purchase.

2. Can I track my order?

Yes, we provide tracking information so you can track your order once it has been shipped.

You can contact us by WhatsApp +57 3150013685 by this means
we will send the guide or if you have any questions about your shipment, please contact us at

3. What happens if I am not satisfied with my purchase?

If you have any problems with your purchase, you can contact us to try to resolve the problem. If we cannot reach an agreement, you can review the returns policy and open a claim case if necessary.

4. Do you have customer service in case of problems?

Yes, we have a customer service that is available to help you in case of problems or queries.

5. My order should have arrived by now, but I haven't received it yet. What I do?

We deeply regret the situation. We encourage you to carefully review your confirmation email to ensure the shipping address is accurate. If everything is correct and the package has not yet been delivered by the transport company, we ask that you contact us via email at or +57 3150013685 indicating your order number. We will be happy to investigate and resolve this situation for you. If the delivery failed due to an incorrect address initially provided, we will work together with the carrier to find the best possible solution.

6. I have received an incorrect or damaged product. What I do?

We deeply regret the situation and are committed to resolving it promptly and diligently. Please contact us at or +57 3150013685 within three days of receiving your order, attaching photographs of the damaged product, your order number and any additional relevant details. Once we receive your communication, we will contact you within a maximum period of one week to provide you with the appropriate solution. We appreciate your understanding and collaboration in this process.

7. I received the wrong size. What I do?

We are sorry for any inconvenience you have experienced with the labeling of your product. Please contact us at or +57 3150013685 within one week of delivery, providing your order number and attaching photographs of the item in question. We are committed to resolving this issue as quickly as possible. We appreciate your patience and understanding.

8. What is the right of withdrawal?

Please note that you have a period of 5 business days after placing the order to exercise the right of withdrawal. If you make use of this right, you must return the product to us in the same conditions in which you received it. Once received, we will proceed to make the corresponding refund. It is important that you assume the transportation costs and other expenses associated with returning the item. For more information about the right of withdrawal, we invite you to consult the following link:

9. Do they return the money?

Unfortunately, we are unable to offer refunds at this time. However, we are committed to ensuring your satisfaction. If you receive an incorrect or damaged item, or if you wish to exercise your right of return, we will be happy to help you find a satisfactory solution. Your trust is important to us!

Ordering on Napzzo

1. How is my personal and financial data protected?

NAPZZO and INVERSIONES ARMO implements rigorous security measures to protect your personal and financial data. We recommend that you make your purchases only through trusted sellers and use secure payment methods. Additionally, we invite you to review our data processing policy to learn how we protect your information.

2. Is this business safe to buy from?

Of course, at NAPZZO and INVERSIONES ARMO SAS we are dedicated to meticulously verifying each of our processes to guarantee safe and reliable purchases. Additionally, for greater transparency, we provide you with the INVERSIONES ARMO NIT: 900671275-1.