Terms and Conditions

Colors


At Napzzo, we strive to display the colors of our garments on www.napzzo.com in a true-to-life manner. However, it is important to take into consideration that color variations may be due to the quality of the monitor, cell phone or screen, as well as the lighting of the environment. Therefore, we cannot ensure that the colors are 100% identical to the actual product.

Delivery time


The delivery time for items purchased through our online store is up to seven (7) business days, under normal operating conditions. This period begins from the date of approval of the transaction. The payment approval date and time determine the delivery time calculation as follows:

  • If the purchase is confirmed before 3 pm from Monday to Friday, the first business day corresponds to the day of purchase, from which the delivery time is counted.
  • If the purchase is confirmed after 3 pm, the delivery time is calculated from the next business day after payment confirmation.
  • For purchases made on Saturdays, Sundays or holidays, the delivery time is counted from the next business day after payment confirmation.


    Delivery times are estimates and do not guarantee deadlines. No compensation will be offered for delivery delays as they are beyond our control.

Product problems


In the event that any item in your order is not available due to lack of stock or inventory, Napzzo reserves the right to cancel the order in whole or in part and proceed only with the available products. We will notify you immediately and refund your money in a timely manner. Although products may be out of stock, we strive to meet your expectations by offering suitable alternatives.

If we experience any of the above situations, Napzzo will contact you to resolve it. It is crucial that you provide accurate contact information as this will be our way of contacting you. If we are unable to contact you after several attempts, we will use the data provided to offer you a solution, which you can accept or reject. If we do not receive a response, we will consider that you accept our proposal.

Changes


We offer the option to exchange the item you purchased for another. You have up to 15 days after the billing date to make the change. You can do so through our online store, but keep in mind that only size or color changes are accepted.

Be sure to check the availability of the desired product in our online store. Exchanges can only be made for products of equal value to that initially purchased.

Contact our Customer Service line +57 3150013685 to inform about the change you wish to make.

You must send the product to the Napzzo offices. (Cra 52c 41a 47 south, Bogotá, Colombia). This package should be addressed to INVERSIONES ARMO. Return the product in its original condition, unused and in its initial packaging. Make sure all accessories are included and labels are intact.

Please consider the following:

  • Changes are accepted within the period specified in the terms and conditions of each product (15 days after purchase).
  • If the product selected for the exchange has a higher value, you must pay the difference. If it is of a lower value, you will receive an exchange certificate to use for future purchases.
  • The shipping cost is not included in the value of the product and is not added to the amount available for exchange.

Guarantee


If the product you have purchased presents any defect in quality, suitability or safety within the warranty period, you have the right to make a claim.

The warranty period begins from the date you receive the product and lasts a maximum of 60 days. However, this period may vary depending on the product; For more details, check the specifications on the product packaging or label.

When making a claim, ensure the garment is clean and use masking tape to indicate the location of the defect, avoiding altering the product in any way that could invalidate the warranty claim.

To request the product warranty, you can send it to our offices by following these steps:

Please contact our customer service +57 3150013685 or send an email to napzzobyarmo@gmail.com with the following information:

  • Full name.
  • ID number.
  • Contact telephone number.
  • Purchase order number (found on the invoice and in the order confirmation email).
  • Reference of the product you want to send.
  • Reason why you request the product warranty.
  • Attach a photograph of the defect.

Once we receive your email or message, we will contact you to coordinate the shipping of the product. Once we receive the product in our offices, we will provide you with a response regarding the approval or denial of the warranty within a maximum period of 15 business days.

Law of Withdrawal


  • The withdrawal law in Colombia allows consumers to retract the purchase of a good or service and receive a refund of the money paid within a period of 30 calendar days. The consumer has five business days to exercise the right of withdrawal, counted from from the delivery of the good or the conclusion of the contract in the case of the provision of services. The supplier must return the money to the consumer without making discounts or withholdings.

    Return the product without having used it.
  • You must deliver the product in its original packaging.
  • All accessories associated with the product must be included in the package.
  • Labels and tags must be intact.

    The refund of the money will be made when you exercise the right of withdrawal, as long as there is proof that we received your product and it complies with the conditions previously defined in the withdrawal chapter.

Keep in mind:

  • Product shipping cost is not refundable.
  • The refund will be made through a deposit to the account you have provided to us.

    Clothing on sale has no change.